EONAPP Support Center

Get help without guessing where to go.

EONBOT is the first support line. Pick the matching topic below so the chat opens with the right checklist. Admin review is reserved for payment proof, security exceptions, abuse reports, refund exceptions, and policy cases.

Ask EONBOT now Open reward access Open tools router

Last updated: 13 June 2026

Production support proof

Visible routes, no dead support links

Public trust policy

Public proof, manual review, no secrets

This Support Center follows the public trust policy: verified payment activation, public-proof-only support, local-first privacy, explicit wallet approval, refund exceptions, no investment advice, and no profit or result promises.

✅Safe evidence: invoice ID, public transaction hash, quote ID, plan, amount, timestamp, URL, and device context only.
🚫Never share secrets: seed phrase, private key, full API key, wallet backup file, password, or full card data.
🛡️Manual review: refunds, unsupported crypto transfers, abuse reports, and policy exceptions require human review and may need third-party processor evidence.

Choose topic

Support triage

Each card explains what evidence is useful and routes to EONBOT with a matching topic. That keeps billing, rewards, Vault, AI keys, market/NFT, and security issues separated cleanly.

Payment

Billing & payment proof

NOWPayments, direct EVM, subscription activation, quote mismatch, renewal, or failed paid access.

Invoice/quote ID
Amount, token, rail
Public transaction hash if available

Start billing checklist

Rewards

Telegram rewards & verified credits

Telegram Mini App entry, @EonApps channel verification, reward action, postback pending, or reward grant state.

Mini App entry path
Channel status
Pending or granted state

Check reward route

AI setup

AI provider keys & local models

Groq, OpenRouter, Gemini, Mistral, Ollama, LM Studio, provider ping, deprecated model, or fallback routing help.

Provider and model
Test result
Never paste full API keys

Fix AI setup

Vault

Vault backup & device recovery

Local-first browser state, profile alias, backup export, trusted-device restore, inventory, or missing local data.

Browser/device context
Backup availability
No passwords or seed phrases

Recover safely

Market

Market, NFT, lootbox, and starter drop

Starter drop generation, AI Upgrade Market, inventory, lootbox opening, marketplace route, or NFT utility issue.

Market/item page
Drop or lootbox state
Screenshot context only

Open market help

Safety

Bug, abuse, or security report

Broken button, bad route, suspicious payment behavior, console error, abuse, or security-sensitive exception.

Exact URL
Steps to reproduce
Expected vs actual result

Report issue