EONAPP Support Center

EONBOT Support Center

Get help without guessing where to go.

EONBOT is the first support line. Pick the matching topic below so chat opens with the right local recovery or reproduction checklist. Subscriptions are self-service through Dodo Payments; there is no paid support queue or guaranteed response-time promise.

Ask EONBOT now View EONKEYS status Open Workspace

Current release boundary: 11 July 2026

Source support route proof

Visible routes and truthful handoffs

Current support boundary

Recover locally first; do not send funds or credentials

Self-service guidance only: EONAPP subscriptions are available only through the hosted Dodo checkout opened from Billing. EONKEYS are non-cash referral unlocks for selected individual features; sharing alone never grants a key, and browser state cannot award a plan or key. No wallet or chain payment, token, payout, marketplace sale, provider-credit reward, or guaranteed human response channel is active.

There is no paid support queue, manual plan activation, manual EONKEY grant, or response-time promise. Billing lifecycle changes are accepted only from signed Dodo events and the server entitlement ledger.

Open Portable Workspace Capsule Open profile settings Open Local AI setup Read privacy boundary

For a reproducible issue, retain the exact route, browser/device context, timestamp, expected-versus-actual result, and a redacted screenshot. Never include passwords, recovery phrases, private keys, wallet backup files, or full API keys.

Optional Google Login and local-data recovery

Google Login, when enabled, is identity-only account access. It does not back up local Chat, Vault, projects, files, Realm setup, City progress, provider keys, or settings. Create and keep your own encrypted Capsule. Do not send a Google password, OAuth code, client secret, session cookie, or backup passphrase to support.

Open Profile account settingsOpen Portable Workspace CapsuleRead identity data boundary
Local evidence pack

Create a redacted support pack before you share anything

Build a local JSON summary for EONBOT, a developer, or a manual report. It is never sent, saved, queued, or reviewed by EONAPP. Preview it first, remove anything sensitive, then choose a manual copy or download.

Nothing has been saved or sent.
Public trust policy

Public proof, manual review, no secrets

This Support Center follows the current public boundary: local-first privacy, Dodo-only subscription checkout, server-verified entitlements, proof-gated EONKEYS, no wallet or chain action, no investment advice, and no profit or result promises.

Choose topic

Support triage

Each card explains the minimum safe context and routes to EONBOT with a matching topic. Use self-service recovery first; only share public, redacted evidence.

EON City & Realm Studio

City fallback or local Realm Studio state

Use this for a 2D/3D fallback, a City route issue, local Realm state, or a safe share-identity question.

  • Exact route
  • Device and browser context
  • Steps that reproduce the issue
Open City help
Signed sharing

Referral and Realm link verification

Help with self-contained eon2 referral and eon3 Realm links, QR scanning, invalid-link checks, or safe public metadata.

  • Share route and browser context
  • Never send a secret or payment
  • Sharing alone creates no EONKEY or payout
Check signed link
Local AI

Local AI setup or provider troubleshooting

Use this for Ollama, LM Studio, a browser-local model connection, provider selection, or a truthful Guide/Local/Connected state.

  • Provider or local runtime
  • Model and safe error text
  • Never paste full API keys
Fix AI setup
Vault

Portable Workspace Capsule & device recovery

Local-first browser state, profile alias, backup export, trusted-device restore, inventory, or missing local data.

  • Browser/device context
  • Backup availability
  • No passwords or seed phrases
Recover safely
Local previews

Preview Studio or saved local state

Use this for a local generation preview, safe export, visible catalog card, or browser-local item state. It is not a live marketplace or sale flow.

  • Preview or route
  • Safe screenshot
  • Browser-local state
Open preview help
Safety

Bug, abuse, or security report

Broken button, bad route, console error, accessibility issue, abuse, or a reproducible security observation.

  • Exact URL
  • Steps to reproduce
  • Expected vs actual result
  • Never send credentials or secrets
Report issue