Get unstuck safely

Help

Use the honest route for the problem you actually have. EONAPP help is local-first, public-proof-only, and keeps support, billing, providers, City access, and Vault recovery separate.

Browse help topics Return to EONBOT

Troubleshooting

Find the right fix

Start with the exact area that is not working. Keep passwords, API keys, payment details, recovery material, and private work out of any report.

Ask EONBOT

EON City

Guest access or signed-in City

Anonymous visitors see the City access guidance. Signed-in sessions can continue into the protected City surface. This page does not bypass Google Login or start the heavy renderer on its own.

Open EON City Review account access

Setup & recovery

Local AI, Capsule, Vault, and install

Choose the exact area you need. Local AI remains explicit and loopback-only, Capsule is the manual recovery lane, and installation depends on browser support.

Local AI setup Portable Workspace Capsule Vault & recovery Install guidance

Account & billing

Identity, plans, and recovery stay separate

Open Account for sign-in status, Billing for plan access, Providers for model connections, and Capsule for local data recovery. Paid subscriptions are available only through the hosted Dodo checkout; Help never asks for card details or payment credentials.

Account Billing Providers Data & backup

Report a problem safelyBuild a local, redacted evidence pack or open the right EONBOT help topic.

Current help boundary

Self-service guidance only

EONAPP subscriptions are available only through the hosted Dodo checkout opened from Billing. EONKEYS are non-cash referral unlocks for selected individual features; sharing alone never grants a key, and browser state cannot award a plan or key. No wallet or chain payment, token, payout, marketplace sale, provider-credit reward, or guaranteed human response channel is active.

There is no paid support queue, manual plan activation, manual EONKEY grant, or response-time promise. human review availability is not promised in this release. Billing lifecycle changes are accepted only from signed Dodo events and the server entitlement ledger.

Use public, redacted evidence only. Never send secrets. Never include passwords, recovery phrases, private keys, wallet backup files, or full API keys.

Data recovery Account Local AI Privacy